These Terms & Conditions govern your use of ismora.shop and any purchase made through our platform. By accessing our website or placing an order, you agree to these terms in full.
Section 01
Acceptance of Terms
By accessing or using ismora.shop, browsing products, or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions.
If you do not agree with any part of these terms, you must not use our website or services. We reserve the right to update these terms at any time, and continued use of the website constitutes acceptance of those changes.
Section 02
About Ismora
Ismora is an online dropshipping store operated from Pakistan. We source products from third-party suppliers and fulfill orders through our supplier network. Ismora acts as the merchant of record for all transactions processed on our platform.
As a dropshipping business, physical products are shipped directly from our suppliers to you. Delivery timelines and product specifications are subject to supplier availability.
Section 03
Orders & Payments
When you place an order on Ismora, you are making an offer to purchase the selected products at the listed price. We reserve the right to accept or decline any order.
- All prices are displayed in the currency shown at checkout and are inclusive of applicable taxes.
- Orders are confirmed only after successful payment processing.
- We reserve the right to cancel orders that appear fraudulent or that we cannot fulfill.
- You will receive an order confirmation email after successful placement.
- Payment must be made in full at the time of purchase via the available payment methods.
Section 04
Shipping & Delivery
Ismora ships orders via trusted courier partners. Delivery times are estimates and may vary based on your location and product availability.
- Standard delivery within UAE typically takes 3–7 business days.
- Free shipping is available on qualifying orders as indicated on the website.
- We are not responsible for delays caused by courier services, natural disasters, or other events outside our control.
- Tracking information will be shared via email once your order is dispatched.
- If a package is lost in transit, please contact us within 14 days and we will investigate.
Section 05
Returns & Refunds
We want you to be happy with every purchase. If you receive a defective, damaged, or incorrect item, we will gladly arrange a return or replacement.
- Return requests must be raised within 7 days of receiving your order.
- Items must be unused, in original packaging, and in the same condition as received.
- For defective or wrong items, we cover return shipping costs.
- Refunds are processed within 5–10 business days after we receive and inspect the returned item.
- Sale and clearance items are final sale and are not eligible for returns unless defective.
Returns are not accepted for change of mind or incorrect size/color selection. Please review product details carefully before placing an order.
Section 06
Products & Pricing
We take care to accurately display product descriptions, images, and pricing. However, errors may occasionally occur.
- Product images are for illustrative purposes. Minor variations in color or appearance may exist due to monitor settings.
- We reserve the right to correct pricing errors and may cancel orders placed at incorrect prices.
- Product availability is subject to change without notice.
- Prices may be updated at any time; the price at the time of your order will apply.
Section 07
Use of Website
By using ismora.shop, you agree to use the website only for lawful purposes and in a manner that does not infringe the rights of others.
You must not:
- Use the website to conduct fraudulent transactions or impersonate another person
- Attempt to gain unauthorized access to any part of the website or its systems
- Use automated tools (bots, scrapers) to extract data from our website
- Post or transmit any harmful, offensive, or illegal content
- Interfere with the security or performance of the website
Section 08
Intellectual Property
All content on ismora.shop — including but not limited to the logo, brand name, text, images, design, and code — is the intellectual property of Ismora or its licensors.
You may not reproduce, distribute, or use any content from this website without prior written permission from Ismora. Unauthorized use may result in legal action.
Section 09
Limitation of Liability
To the fullest extent permitted by applicable law, Ismora shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products.
- Our total liability to you for any claim arising out of a transaction shall not exceed the amount paid for the relevant order.
- We are not responsible for third-party supplier errors, courier delays, or circumstances beyond our control.
- We do not warrant that the website will be uninterrupted, error-free, or free from viruses.
Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
Section 10
Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of UAE. Any disputes arising from these terms or your use of Ismora shall be subject to the exclusive jurisdiction of the courts of UAE.
If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
Section 11
Contact Us
If you have any questions about these Terms & Conditions, please get in touch with us and we'll be happy to assist.
We respond within 24 hours.
to send us a message.