Frequently Asked Questions

Simply browse our shop, select your desired product, choose your size/color/variant, and click Add to Cart. Once you're ready, go to your cart and proceed to Checkout. Fill in your delivery details, choose a payment method, and click Place Order. You'll receive a confirmation with your order reference number.

Orders can be cancelled or modified within 12 hours of placing them. After that, your order may already be in processing or dispatch. Please contact our support team as soon as possible if you need to make changes.

After successfully placing your order, you'll see a confirmation screen with your order reference number (e.g. #ISM-XXXXXX). If you provided an email address, a confirmation email will also be sent to you. Keep your order reference handy for tracking purposes.

Yes! You can add multiple products to your cart and check out in a single order. This is recommended as it saves on delivery fees and is more convenient for tracking your items.

Yes, Ismora operates as a dropshipping store. This means your products are shipped directly from our trusted suppliers to your doorstep. This allows us to offer a wide range of products at competitive prices. All products listed are curated for quality, and we stand behind every order.

Standard delivery within UAE typically takes 3–7 business days after your order is dispatched. Delivery times may vary slightly based on your city and the product supplier. You will receive tracking information once your order ships.

Yes! We offer free shipping on orders above our free shipping threshold (displayed at checkout). Orders below this threshold have a standard delivery fee which is clearly shown before you complete your purchase.

Once your order is dispatched, we will share tracking details via email or WhatsApp (if provided). You can use the tracking number with the courier's website to monitor your delivery in real-time. If you haven't received tracking info within 3 business days, please contact us.

Currently, we primarily ship within UAE. International shipping may be available for select products — please contact our support team to enquire about your specific location and we'll do our best to accommodate you.

If your order hasn't arrived within the expected timeframe, please contact us within 14 days of the estimated delivery date. We'll investigate with the courier immediately. In the case of a confirmed lost shipment, we will arrange a replacement or full refund.

We accept returns within 7 days of receiving your order for items that are defective, damaged, or incorrect. Items must be unused, in original packaging, and in the same condition as received. For full details, visit our Returns Policy page.

To start a return, contact our support team within 7 days of delivery. Provide your order reference number and a brief description (plus photos if possible) of the issue. We'll guide you through the next steps and arrange a pickup or return label if applicable.

Once we receive and inspect the returned item, refunds are processed within 5–10 business days. Refunds are issued to your original payment method. If you paid via Cash on Delivery, a bank transfer or store credit will be arranged.

Unfortunately, we do not accept returns for change of mind or incorrect size/color selection — so please review product details carefully before ordering. Returns are only accepted for items that are defective, damaged during shipping, or incorrect. Sale items are final sale.

We accept Cash on Delivery (COD) as our primary payment method across UAE. Additional payment options (bank transfer, online payment) may be available at checkout depending on your region. All payment options are displayed clearly before you confirm your order.

Absolutely. Our website uses HTTPS encryption to protect all data transmitted between your browser and our servers. We do not store your full payment card details. Our platform is built on Google Firebase infrastructure which maintains industry-standard security practices.

No hidden fees — ever. The total you see at checkout (including any delivery fee and applicable taxes) is exactly what you pay. We believe in full transparency before you confirm your order.

Yes. All products listed on Ismora are sourced from verified suppliers. We curate our catalog carefully to ensure quality. Product descriptions and images are provided accurately to the best of our ability. Minor color variations may exist due to screen display settings.

If a product is out of stock, it will be marked accordingly on the product page. You can contact us to ask about restock timelines. We update inventory regularly, so check back soon or follow us on social media for restock announcements.

We love hearing from our customers! If you're looking for a specific product, send us a message and we'll see if we can source it for you. We're always expanding our catalog based on customer demand.