Ismora is a dropshipping store. Products are shipped directly from our verified suppliers to your doorstep. All shipping timelines below reflect standard processing and courier transit times.
Section 01
How It Works
Once you place your order on Ismora, here's exactly what happens:
Section 02
Delivery Times
Delivery times depend on your location within UAE and supplier availability. The estimates below are from the date of dispatch:
| Location | Estimated Delivery | Notes |
|---|---|---|
| Major Cities (Dubai, Abu Dhabi, Sharjah ) | 3–5 Business Days | Fastest delivery zones |
| Other Cities (Ras Al Khaimah, Ajman, etc.) | 4–6 Business Days | Standard timeline |
| Remote / Rural Areas | 5–7 Business Days | May vary by courier reach |
These timelines are estimates and may be affected by public holidays, weather conditions, or high-volume periods (e.g. Eid, sale events).
Section 03
Shipping Rates
| Order Value | Shipping Fee |
|---|---|
| Below free shipping threshold | Standard delivery fee (shown at checkout) |
| Above free shipping threshold | FREE |
The exact free shipping threshold and delivery fee are displayed clearly on the checkout page before you confirm your order. No surprises!
Section 04
Order Tracking
Once your order is dispatched, we will send tracking information through:
- Email: A tracking number and courier name will be sent to the email address provided at checkout.
- WhatsApp: If you provided a WhatsApp number, we may send tracking updates directly to you.
You can use the tracking number on the courier's website to monitor your delivery in real time. If you haven't received tracking information within 3 business days of placing your order, please contact our support team.
Section 05
Coverage Areas
We currently ship across UAE including all major cities and most towns and villages. Our courier partners cover a wide network across the country.
- Dubai, Abu Dhabi, Islamabad, Sharjah , Ras Al Khaimah
- Remote areas may have slightly longer delivery windows
For international shipping, please contact us to check availability for your specific location.
Section 06
Lost or Delayed Orders
While rare, delivery issues can occasionally occur. Here's how we handle them:
- If your order hasn't arrived within the estimated delivery window, first check your tracking link for updates.
- If tracking shows no movement for more than 3 business days, contact us immediately.
- Report a potentially lost order within 14 days of the estimated delivery date.
- We will open an investigation with the courier on your behalf.
- In the case of a confirmed lost shipment, we will arrange a replacement or full refund.
We are not responsible for delays caused by courier services, customs, natural disasters, or events outside our control. However, we will always do our best to resolve any issue quickly.
Section 07
Contact Us
Have a question about your shipment? Our support team is ready to help.
Response within 24 hours